Shopify · App Store partner

The EU withdrawal button your store needs.

EU law requires a clear, prominent withdrawal button on every order confirmation. This Shopify app adds it in 60 seconds — designed to meet the directive's requirements, multilingual, and completely hands-off.

Add to Shopify — free How it works →
Required by June 2026 — Directive 2011/83/EU, amended by the Omnibus Directive.
brassknot-supply.myshopify.com/order-confirmation

Order confirmed · #BS-4871

Cumberland Throw
Qty 1 · $148.00
Oat Cable Knit
Qty 1 · $112.00
Total$260.00

Right of withdrawal

Under EU consumer protection law, you have the right to withdraw from this purchase within 14 days without giving any reason.

Clicking this button starts the withdrawal process. You will receive a confirmation email with a pre-filled withdrawal form and return instructions.
Powered by Clevyre
Features

Everything the directive requires.

Built for the directive

Meets the "button solution" requirements of BGB §312g and EU Directive 2011/83/EU — wording, placement, and prominence.

Multi-language

Auto-detects the shopper's locale and renders the button in their language. Ships with all 24 EU official languages.

Auto-generated withdrawal form

Emails the shopper a pre-filled Annex I(B) model withdrawal form — the one the directive specifies.

14-day countdown

Tracks the withdrawal window per order and disables the button after 14 days. Timestamped for your records.

Shopify Flow integration

Triggers a Flow event on withdrawal — auto-cancel the order, notify your warehouse, issue a refund, or run your own logic.

Withdrawal dashboard

See withdrawal rates, time-to-withdraw, and top reasons — so you can fix the root cause instead of just processing returns.

How it works

From install to covered in sixty seconds.

01

Install from the Shopify App Store

One click. The app loads as an App Embed — no theme edits, no Liquid templates to modify.

02

Choose where the button appears

Order confirmation page, order status page, or both. Pick a position and match your brand colors.

03

Shopper clicks "Withdraw from this order"

They get a confirmation email with the pre-filled withdrawal form and return instructions. The 14-day clock is timestamped.

04

You get a Flow event, they get their refund

The withdrawal triggers a Shopify Flow event you can wire to auto-cancel, auto-refund, or route to your support team.

Pricing

Cheaper than the first fine.

Free
$0/ month
Up to 50 orders / month
  • ✓ Withdrawal button on order confirmation
  • ✓ Auto-generated withdrawal form
  • ✓ 5 EU languages
  • ✓ Email support
Add free
Recommended
Growth
$9/ month
Unlimited orders
  • ✓ Everything in Free
  • ✓ All 24 EU languages
  • ✓ Shopify Flow integration
  • ✓ Withdrawal dashboard
  • ✓ Priority support
Choose Growth
Plus
$29/ month
For Shopify Plus stores
  • ✓ Everything in Growth
  • ✓ Multi-storefront
  • ✓ Custom withdrawal reasons
  • ✓ API access
  • ✓ Dedicated CSM
Talk to sales
FAQ

Questions about the button.

The regulation is dense. These answers are not.

Under EU Directive 2011/83/EU, consumers have the right to withdraw from a distance purchase within 14 days without giving any reason. The merchant must provide a clear, prominent way to exercise this right — that’s what the button does.
If you sell physical or digital goods to consumers in the EU (including the EEA), you must offer a withdrawal right with a clearly accessible mechanism. If your store ships to any EU country, this applies to you.
No. The EU withdrawal right is separate from your voluntary return policy. The button handles the legal withdrawal; your return policy can remain exactly as-is for non-EU orders.
They receive a confirmation email with a pre-filled Annex I(B) withdrawal form and return instructions. A Shopify Flow event fires so you can auto-cancel, auto-refund, or route to your team.
The script is ~8KB gzipped and loads asynchronously only on order confirmation/status pages. Lighthouse scores are unaffected on every other page.
Yes — you can adjust the label, colors, and position to match your brand. The default wording follows the directive’s language; customizations are checked against the directive’s requirements before saving.

One button. Built for EU regulations.

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Free forever on the starter tier. No credit card required. Clevyre tools are designed to help meet regulatory requirements — they are not a guarantee of legal compliance and do not constitute legal advice.